Guest FAQs

Every PC Retreats home has a property-specific Guest Guide with arrival, parking, Wi-Fi, heating, appliances and house rules. Please save the guide before your stay so it is easy to find when you arrive.

For Wi-Fi, use the Wi-Fi QR code to connect your device directly. The separate Guest Guide QR code opens the guide itself.

We provide a starter supply of essential household items. If you have a question about a particular home or amenity, please message us through your booking platform so we can check the correct property details for you.

Queenstown weather can change quickly, so we recommend packing layers, including a warm outer layer and waterproof clothing. In winter, check road and weather conditions before travelling, especially if you are heading to the ski fields.

When driving in New Zealand, keep left and allow extra time for narrow, winding and sometimes steep roads. Take regular breaks and check the official road conditions before longer trips.

PC Retreats homes do not offer EV charging. Please use public charging facilities around Queenstown and plan charging into your journey.

For luggage storage before arrival or after departure, please contact Luggage Link Queenstown directly at https://www.luggagelink.co.nz/. They are an independent local service and can advise on availability, collection, storage and transfers.

You can view and book available Queenstown homes directly through our website. Check-in is from 3:00pm and check-out is by 10:00am, unless a different time has been confirmed in writing.

You are welcome to ask about early check-in or late check-out. We will always do our best to help, but this depends on the cleaning schedule and availability. Arrival information, including the property address and access instructions, is sent before your stay.

PC Retreats cannot store luggage before check-in or after check-out. Our local friends at Luggage Link Queenstown may be able to help with collection, secure storage, airport delivery and transfers. It is an independent service; availability, timing and payment are arranged directly with them at https://www.luggagelink.co.nz/.